Refund Policy

1. What this policy covers

This Refund Policy applies to purchases of The Silent Treatment Decoder from Silence To Reconnect at silencetoreconnect.com.

The product is a digital ebook supplied in PDF format and delivered by email. Please read this policy and the product description before completing your purchase.

2. No-refund policy

Change-of-mind refunds are not offered. This includes requests based solely on deciding not to read the ebook or changing your mind about the purchase.

This no-refund policy does not exclude any refund or other remedy that cannot lawfully be excluded under applicable consumer-protection law.

3. Before you purchase

Please check that the ebook’s subject, contents, and PDF format suit your needs. Review the final price and currency at checkout and provide an email address you can access.

You will need an email account and a device or application capable of opening PDF files. The ebook provides general relationship guidance and does not guarantee a reply from your partner, reconciliation, or relationship repair.

If you have a question before purchasing, contact care@silencetoreconnect.com.

4. Missing, incorrect, or unreadable files

If the delivery email is missing, check your spam or junk folder and verify the email address used for the order.

If you still cannot find the ebook, receive the wrong file, or cannot open the PDF, email care@silencetoreconnect.com with:

• The name and email address used for your purchase.
• Your order or payment reference, if available.
• A short description of the issue and any relevant error message.

We will review the issue and help resolve the delivery or file-access problem. Reporting an issue does not automatically create a change-of-mind refund entitlement; any remedy required by applicable law remains available.

5. Payment errors and duplicate charges

If you believe a payment was duplicated, charged incorrectly, or not reflected in your order, contact support with the relevant transaction reference so the payment can be investigated.

Please do not send full card numbers, security codes, passwords, or payment authentication codes. Any correction or remedy will depend on the verified transaction and the requirements of applicable law.

6. Your mandatory rights

Nothing in this policy removes rights or remedies that cannot lawfully be excluded, including any remedy required for non-delivery, a defective product, or a product that does not match its description.

Complaints can be sent to our support email. We will review them and respond within any time required by applicable law. You retain the right to approach a competent consumer body, regulator, or court where applicable.

7. Policy changes

We may update this policy for future purchases. The “Last updated” date identifies the version displayed here. Changes will not retroactively remove rights attached to an existing purchase.

This policy should be read alongside our Terms & Conditions.

8. Contact us