1. Who we are and what this policy covers
This policy covers the Silence to Reconnect website at silencetoreconnect.com and information handled in connection with The Silent Treatment Decoder, a digital ebook delivered by email in PDF format.
The website is operated by Silence To Reconnect. In this policy, “we,” “us,” and “our” refer to that operator.
Privacy questions can be sent to care@silencetoreconnect.com. Third-party websites and payment services have their own privacy notices.
2. Information we collect
Information you provide
- Contact details: your name and email address when you purchase an ebook or contact support.
- Other checkout details: phone number, billing address, or tax information, only if requested by the checkout page or needed for the transaction.
- Order information: the ebook purchased, transaction reference, payment status, amount, and purchase date.
- Support messages: the information you choose to include in emails or other supported contact channels.
You do not need to send private relationship histories or information about your partner to receive the ebook. Please avoid including unnecessary sensitive information in support messages.
Information associated with website visits
Website infrastructure and enabled services may process an IP address, browser and device information, pages requested, timestamps, and diagnostic or security logs. The information processed depends on the website features and services used during your visit.
3. How we use information
Information is used for the purposes relevant to your interaction with us:
- To process and record purchases.
- To send the PDF ebook to your email address and help resolve delivery problems.
- To answer support requests and communicate about your order.
- To protect the website, investigate technical issues, and prevent fraud.
- To maintain records required for applicable accounting, tax, or legal obligations.
Where consent is required for a particular use, that consent should be requested separately and clearly. Visiting this page alone does not provide consent for every possible use of your information.
4. Ebook delivery and email communications
Your email address is used to deliver the PDF ebook and send communications needed to fulfil or support your purchase. Please provide an email address you can access.
Email communications may be sent through the website platform or an email delivery service used to fulfil your order. Those services process the recipient address and information needed to send the message.
If you sign up for promotional emails, your contact details may also be used to send relevant ebook updates or offers, subject to any consent required by applicable law. You can stop promotional messages by using an unsubscribe option where provided or emailing care@silencetoreconnect.com. This does not prevent necessary order or support communications.
5. Payments
Payments are processed through the payment gateway displayed during checkout. The provider’s privacy notice explains how it handles the information entered into its payment interface.
We may receive a transaction reference, payment status, amount, and order information needed to confirm and fulfil your purchase. The payment details collected depend on the method you choose.
Do not send full card numbers, security codes, passwords, or payment authentication codes to our support email.
6. Cookies, browser storage, and embedded services
The website and its enabled services may use cookies, local storage, and similar technologies for functionality, security, preferences, analytics, and advertising. Embedded resources can also receive technical information when your browser requests them.
The one-hour countdown
Where enabled, the one-hour sales-page countdown stores a deadline in your browser’s local storage so it can remember the countdown when you revisit in the same browser. The stored deadline itself does not contain your name, email address, or payment details. Clearing website data or using a different browser may start a separate countdown.
This storage supports the countdown display. It does not by itself change a checkout price or enforce an offer deadline.
Analytics and advertising
We use advertising platforms, analytics tools, pixels, cookies, and similar tracking technologies to understand website activity, measure advertising performance, improve campaigns, and support remarketing. The specific tools involved depend on the campaigns, website features, and integrations enabled.
These tools may process IP addresses, browser and device information, cookie or advertising identifiers, page views, interactions, referral information, and conversion events. Advertising and analytics providers may handle that information under their own privacy notices.
Where applicable law requires consent for optional tracking, that consent is required before the relevant tracking is activated. You can manage cookies and stored website data through your browser settings and use available website or advertising-platform privacy controls. Blocking storage may affect some features.
To ask about the tools used for a particular interaction or raise a tracking-related privacy concern, contact care@silencetoreconnect.com.
8. Retention and security
Personal information is retained for as long as needed to fulfil the purposes described in this policy, including purchase fulfilment, customer support, dispute handling, and records required by applicable accounting, tax, or other legal obligations. The retention period varies with the type of information and the obligation involved.
When information is no longer needed, it should be deleted or anonymised, subject to lawful retention requirements. You can request deletion through the contact details below; a request does not require the removal of records that must lawfully be retained.
Protecting customer information requires reasonable organisational and technical measures, appropriate access restrictions, and care when sharing data with service providers. No website, email system, or storage method can guarantee complete security. If an incident triggers a notification duty under applicable law, we will follow that duty.
9. Your choices and privacy requests
You can contact us to request information about how your personal information is used, correct inaccurate details, request deletion where appropriate, withdraw consent for a consent-based use, or raise a privacy concern.
Your statutory rights depend on the law that applies and the provisions in force at the time. A request may be subject to identity verification and lawful record-retention requirements; withdrawing consent may affect a service that needs the information.
Send requests to care@silencetoreconnect.com with the subject “Privacy request.” Include enough information to identify the relevant order or interaction, without sending unnecessary sensitive documents. Where applicable, you may also raise a concern with the competent privacy authority.
Our privacy contact is the Silence To Reconnect support team at care@silencetoreconnect.com. Privacy complaints can use the subject “Privacy grievance.” We will review your request, seek reasonable verification where necessary, and respond within the time required by applicable law.
10. Children’s privacy
The ebook is intended for adults. It is not directed at children under 18. If you believe a child has provided personal information in connection with this website, contact us so the information can be reviewed and handled as required by applicable law.
11. Changes to this policy
This policy may be updated when website features, providers, or information-handling practices change. The effective date at the top will identify the current version. Material changes and any new consent requests will be communicated as required by applicable law.
12. Contact us
Silence to Reconnect
Website: silencetoreconnect.com
Email: care@silencetoreconnect.com
Legal operator: silencetoreconnect.com